Privacy Policy / North America

Revised November 2021

This Privacy Policy applies to James Hardie Building Products Inc. and its related corporate entities operating in North America. It describes how we collect, hold, use, and disclose your personal information and how we maintain the quality and security of your personal information under applicable privacy laws.

James Hardie values and respects the privacy of all people – including our customers, business partners, investors and suppliers. We are committed to building trust by ensuring that your personal information is handled appropriately by our staff, business partners and our service providers, in accordance with applicable privacy laws and community expectations.

What We Collect

The types of personal information we collect will depend on the nature of our relationship with you. This may include the following:

  • contact details (including name, address, email, or phone number);
  • other demographic information such as age, gender, or interests;
  • company details;
  • employment details;
  • educational qualifications;
  • financial information; and
  • information about your interactions with us, including digital information, device identifiers, cookies, location information, and browsing history.

How We Collect It

We collect personal information about you in the following ways:

Direct collection
We will collect your personal information directly from you when you:

  • visit or create an account or profile on one of our websites;
  • conduct training via one of our websites;
  • engage with communications from us (including any of our newsletters) or notifications about offers or connections to contractors;
  • Ask about any of our products, including when you request a brochure (or other marketing material) or when you request a product sample;
  • provide feedback on any of our products or website features;
  • apply for a job with us; or
  • engage with us on social media.

Indirect collection
There may be occasions when we collect information about you indirectly from third parties or publicly available sources. Such third parties may include people or organizations who provide leads and marketing, promotional and data analysis services to us. We may combine this information with information we already have about you to help us understand trends, behavior, and use of our products. These third parties may set and access cookies, pixel tags, and similar technologies on your device, which may have cookies with varying expiration periods. Those parties may, likewise, collect various types of information about your browser, device, or browsing activities through use of these cookies.

Use and Disclosure of Personal Information

We use and disclose personal information for many purposes, including to:

  • provide you with information about our products or information that we think may interest you;
  • provide you with updates or materials relevant to your use of James Hardie websites and products;
  • facilitate business relationships with contractors, distributors, customers or employees;
  • fulfil requests for information, brochures, catalogs, and samples;
  • address complaints;
  • conduct market research on our products;
  • deliver personalized offers and interest-based ads;
  • for analytic and statistical purposes, for example contacting you for your views on our products and notifying you about changes or developments to our products;
  • to ensure that our content is presented in the most effective manner for you on your device; or
  • to enforce any contractual obligations.

How We May Disclose Personal Information

We may disclose your personal information to:

  • our related corporate entities and/or associated companies;
  • builders or contractors where you have given us permission to pass your details to that builder or contractor;
  • organizations with whom we have arrangements for the purpose of promoting our products and effectively running our business;
  • our agents, contractors and external advisers who carry on our functions and activities or who assist us to carry on our functions and activities;
  • organizations who are contracted by us to perform certain services, such as maintaining our websites, providing storage management services, delivering product samples, and providing software services that help us run our business effectively; or
  • Any other parties to whom we are authorized or required by law to disclose information.

In addition, in the future, we may sell some or all of our assets. In such transactions, personal information may be one of the transferred business assets. In the event of a sale of our assets, personal information may be transferred to the buyer of those assets.

Transfer of Personal Information Overseas

James Hardie has affiliates in a number of different countries. As part of our internal administration, your personal information may be shared with one or more of our group companies in those countries. In addition, we may disclose your personal information to our third-party service providers who may be based in or have servers located outside of the country in which you live. When we disclose your personal information to international recipients, we make every reasonable effort to ensure data security and appropriate privacy practices are maintained by those overseas entities. We will only disclose your information to overseas entities where:

  • we have contracted with the entity to treat your personal information in a manner consistent with applicable privacy laws; or
  • the entity is subject to comparable obligations to protect personal information as those in your country; or
  • you have given us your consent to disclose personal information.

Updating and Deleting Your Personal Information

You may at any time update your information by contacting us at [email protected]. We will use reasonable efforts to process any change you make; provided, however, that requests to delete information are subject to James Hardie's internal reporting and retention policies and legal obligations.

Additional Rights - California

Consumers, users, and others who reside in the State of California are entitled to separate and additional protections under the California Consumer Privacy Act of 2018 (CCPA). For further information, please see our Supplemental Policy for California Residents here.

Additional Rights - Canada

In Canada, electronic communications are governed in part by Canada's Anti-Spam Legislation, effective as of July 1st, 2014, and its relevant rules and regulations ("CASL"). As it relates to anti-spam activities, CASL requires organizations, in their electronic communications with others, to comply with certain consent and informational requirements. Such electronic communications include newsletters, product updates, pricing information and promotional material. James Hardie is committed to making sure that it respects the law, as well as the choice of any third party, with respect to electronic communications. Where applicable, James Hardie will ask for your opt-in express consent to receive such electronic communications.

Additional Information

We may change or update portions of this Privacy Policy (including any supplements) in the future. When we do, we will post it on our websites. Your continued use of our websites following the posting of changes means you accept the changes.

If you have any questions, concerns, or suggestions regarding this privacy policy, please contact us at [email protected].